This Sunday I decided to scout out a local church that I'd heard about, but never attended. It's been a long time since I've attended a church as a visitor, so I decided to take everything in from a visitor standpoint. It's good to see what other churches are doing as we can all become blinded to only what we are doing.
I parked on the West side of the building which was dedicated to visitor parking. I thought that was a good touch. Great idea to have the visitors enter through a specified location. This would allow the greeters and other volunteers to be more strategic to welcome their new guests. I walked through doors smiling at everyone who looked at me expecting someone to recognize that I was a visitor, but no one acknowledged me in that accord. So I stood there for a minute looking for someone who had a badge or something to indicate that they were there to help me. I never saw anyone.
What I did see was an unmanned welcome center. I walked up to the welcome center and stood a there for a few seconds to see if anyone would walk up and greet me. I just wanted some info on the church and what they offered. After about 30 seconds of feeling really awkward, I decided to leave the welcome center and go into the worship center.
I walked to the doors entering the worship center and there was no one there to hand me a bulletin. I was beginning to feel really bad about visiting this place. So, walked into the worship center and stood in an aisle surveying the layout. Finally I found a place to sit and parked my rear in the seat. I began to think, "maybe they don't have any worship guides at this church. Hmm. That's different." But then I saw several people walking in with worship guides in hand, so I knew that my perception was not true. I sat there a few minutes more and wondered if maybe there was a secret, members only place that the worship guides were located. Well, I wanted one. I wanted to fill out a guest registry card and let them know that I had visited. So, I walked to the back of the worship center and found an usher with a stack of worship guides in his hand. I asked him kindly, "May I have one of those?" He obliged.
Went back to my seat and perused the worship guide and read about what was happening at the church. The service finally began and I was happy because I just wanted to hide in my seat. I felt like a wedding crasher. I felt really bad about visiting, because it didn't seem like they really wanted visitors.
At the end of the service, the pastor asked all guests to fill out the guest registry form and place it in the offering plate. I couldn't. I don't normally carry a pen in my pants pocket and there were no pens, pencils, or crayons anywhere for me to fill it out. My guess is most people don't carry pens in their pants. Granted, most women carry pens in their purses, but my wife was home sick on Sunday. I didn't want to ask the person next to me for a pen, because I really didn't want to bother them or draw attention to myself.
After the service was over, all the guests were invited to meet the pastor and his wife at another location. I did and they were both very pleasant. I even got a coffee mug as a free gift for being a guest. So maybe they really did like visitors.
I believe this church really wants guests to feel welcomed. They had all the right things in place to do a great job of that. But it's the small things that count. A few small things they could have done to make their guests feel special:
- Have a team dedicated to welcoming everyone who comes through the visitors doors
- Clearly identify those people who are there to welcome people with badges, name tags, or shirts
- Have someone actually working the welcome desk
- Have the ushers there more that 10 minutes before the worship service
- Provide some sort of writing utensil to be able to fill out the guest registry-my guess is the number of cards turned in every week would be a lot greater
Maybe my experience would have been different if I had not arrived 20 minutes prior to the service starting. But as a first time guest, I felt the need to get there early just to find my way around.
They had one chance to make an impression on me. One chance to convince me that I could be a part of that church family. They made an impression on me, but not the kind of impression I think they intended.

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